Symptom Chart: Automatic Transmission
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
In most circumstances the PCM/ TCM sets a DTC to help guide with diagnostics. Refer to the DTC Chart before using the Symptom Chart. The Condition column lists the vehicle condition. The Action column refers to a pinpoint test. Each pinpoint test lists the possible symptoms and the components that can cause each symptom. The components are listed in order of disassembly.
Symptom Chart
| Customer Symptom | Actions |
| No Engagement - Forward | GO to Pinpoint Test A |
| No Engagement - Reverse | GO to Pinpoint Test B |
| No Engagement - Both Forward and Reverse | GO to Pinpoint Test C |
| Engagement Quality - Forward | GO to Pinpoint Test D |
| Engagement Quality - Reverse | GO to Pinpoint Test E |
| Engagement Quality - Both Forward and Reverse | GO to Pinpoint Test F |
| Engagement Quality - Park | GO to Pinpoint Test G |
| Upshift Quality - Single Gear Affected | GO to Pinpoint Test H |
| Downshift Quality - Single Gear Affected | GO to Pinpoint Test I |
| Upshift Quality - Multiple Gears Affected | GO to Pinpoint Test J |
| Downshift Quality - Multiple Gears Affected | GO to Pinpoint Test J |
| Torque Converter Clutch Operation | GO to Pinpoint Test K |
| Transmission Fluid Contaminated, Leaking, Overheating | GO to Pinpoint Test L |
| Noise, Vibration, Harshness | GO to Pinpoint Test M |
| Other Concerns | GO to Pinpoint Test N |
Pinpoint Tests
PINPOINT TEST A : NO ENGAGEMENT - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST B : NO ENGAGEMENT - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST C : NO ENGAGEMENT - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST D : ENGAGEMENT QUALITY - FORWARD|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST E : ENGAGEMENT QUALITY - REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST F : ENGAGEMENT QUALITY - BOTH FORWARD AND REVERSE|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST G : ENGAGEMENT QUALITY - PARK|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST H : UPSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST I : DOWNSHIFT QUALITY - SINGLE GEAR AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST J : SHIFT QUALITY - MULTIPLE GEARS AFFECTED|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST K : TORQUE CONVERTER CLUTCH OPERATION|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST L : TRANSMISSION FLUID CONTAMINATED, LEAKING, OVERHEATING|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST M : NOISE, VIBRATION, HARSHNESS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST N : OTHER CONCERNS|
Normal Operation and Fault Conditions
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
Diagnosis and Testing - Parameter Identification (PID) Chart
Diagnosis and Testing - Special Testing ProceduresPassive Key

The passive key operates the power locks and the remote start system. The passive key must be in your vehicle to use the push button start.
Note: You may not be able to shift out of park (P) unless the passive key is inside your vehicle.