Make sure you have the passive key within 3 ft (1 m) of the liftgate.
Avoid the following actions when using the hands-free opening feature:
Detection Zones
Vehicles Without a Trailer Hitch
The detection area is in the center of the rear bumper.
Vehicles With a Trailer Hitch
The detection area is on the left-hand side and right-hand side of the hitch, between the exhaust and the hitch.
Note: Allow the power system to open the liftgate. Manually pushing or pulling the liftgate could activate the system’s obstacle detection feature and stop the power operation or reverse its direction, replicate a strut failure, or damage mechanical components.
Note: Any physical actions that mimic a kicking motion such as splashing water, trailer chains or vacuum hoses could cause the hands-free liftgate to activate. Switch the power liftgate off through your vehicle settings or keep the passive key away from the rear bumper detection area.
WARNING: Airbags can kill or injure a child in a child restraint. Never place a rear-facing child restraint in front of an active airbag. If you must use a forward-facing child restraint in the front seat, move the seat upon which the child restraint is installed all the way back.